What currency are the prices?
Our prices are in United States Dollars and transactions are processed in United States Dollars.
What about shipping?
We currently ship in the USA (50 States and D.C.) using United States Postal Service (USPS).
Your order is shipped from upstate New York as soon as the next business day after you placed your order. Typically, you should receive your order within 5 to 7 business days.
Flat rate standard shipping is $5 for orders under $35. Free shipping is included for orders over $35.
A tracking number for your shipment will be emailed when your order ships.
What is your return policy?
We accept returns within 30 days from the date of purchase for whatever reason. However the product and the product packaging must be in the condition you received it.
Simply email us at firstname.lastname@example.org or use our Contact Form for a return authorization number and mailing information before mailing in your return.
We will process and initiate your refund as soon as we receive your return. We are unable to process returns without return authorization numbers, damaged products, returns made after 30 days from date of purchase, or returns lost in the mail. It is advisable to mail in your return using a trackable service. Return postage is not refundable.
How do I contact Urban Coasters?
Please email us at email@example.com, or use our Contact Form. If you are contacting us regarding an order, please include your order number.